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Image of Jennifer Shearer Jennifer Shearer - Chief Executive Officer
A native rural Wisconsinite, Jennifer found a deep appreciation and developed a strong passion for community service and helping others in her communities. She believes everyone, despite their barriers, should have the necessities needed to live happy, productive lives.
This passion and appreciation began over 17 years ago when she started working for Indianhead Community Action Agency, Inc. Through her continued learning over those years, she has grown with the Agency in a number of capacities: a program assistant with our home health program, a payroll specialist, a finance supervisor, Director of Operations, and now as the Acting Chief Executive Officer.
As CEO Jennifer helps to provide leadership and guidance to the Agency, along with 10 directors who form the Agency's Leadership Team. Jennifer's vision for the Agency is to develop sustainability within the Agency and the programs offered. Jennifer also helps to develop systems in order to achieve maximum efficiencies that enables ICAA, Inc. to provide the services and programs individuals may need to become self-sufficient. Today Jennifer continues to provide support to our Agency and the community and is happy spending her days keeping Wisconsin an amazing place to live, one program at a time.
Image of Annie Kauffman Annie Kauffman - Executive Assistant
Annie Kauffman has been with Indianhead Community Action Agency since February 2017. She brings over five years of past administrative assistant experience to her role. Her education includes an Associate of Applied Science Degree in Culinary Arts from Nicolet Area Technical College. Prior to starting at ICAA, Annie volunteered for 18 months at a non-profit organization in Pennsylvania in addition to working at two other non-profits. These experiences increased her desire to choose a career path that reminds her daily to reject apathy in her worldview. ICAA's vision, mission, and outreach are well suited to provide that reminder. Life experience has prompted her to care strongly for the rural community in which she grew up, which makes ICAA an excellent fit. In her free time, Annie enjoys cooking, reading, spending time with her family and friends, and traveling.
Image of Jeff Cipriano Jeff Cipriano - MS, BS, BBA, CPA, Chief Financial Officer
Jeff Cipriano has over 40 years of Management and Business experience and almost 30 years in Accounting. Jeff has been with Indianhead Community Action Agency, Inc. (ICAA) since December 2015 as the Chief Financial Officer (CFO), overseeing the Accounting / Finance Department. Prior to joining ICAA, Jeff was with the Eau Claire City - County Health Department for two and half years as the Administrative Services Manager and Budget Specialist, where he managed the Administrative staff, over-saw the IT needs and Facilities needs of the organization. Additionally he was the Department's Accountant and Human Resource Manager and was part of the Management Leadership team. While at the Health Department he had the general accounting responsibilities for the department plus budgeting, tracking and maintaining more than 20 different Federal, State and Private Grants. Before joining the Health Department Jeff spent two years with the McDonell Area Catholic Schools as their Controller and Human Resource Director. During that time Jeff developed Policies and Procedures along with documentation for Payroll processing and a New Hire process that were then distributed throughout the diocese for use by the other six school systems. Additionally he expanded the budget in the accounting software system to the fifth level from level two. Jeff worked for Wellness Innovations & Nursing Services, LLC (WINS) for over two years as the CFO and Human Resources Director. During this time he was responsible for all financial aspects of the company, enhancing the budgeting and reporting capabilities of the company. Jeff also redesigned the cash flow cycle shortening it by approximately half of what it had been. Prior to joining WINS, Jeff was with MI-Assistant Software (MI) / Fiserv FSC for almost ten years serving as V. P. of Finance, CFO, Director of H.R., Employee Benefits Manager, Controller, and Senior Manager of MI's functional area management team. Previous to MI, Jeff was the Operations Manager/Controller for Badger Windows Systems, Inc. for about nine years. Jeff has successfully managed a team of 50 plus employees during his tenure as Area Sales Manager for Sears, Roebuck & Company.
Jeff earned his Bachelors of Science Degree in Business Administration and his Masters of Science Degree in Industrial Management from University of Wisconsin – Stout. Jeff additionally has earned a Bachelor of Business Administration Degree in Accounting from the University of Wisconsin – Eau Claire. Jeff is a State of Wisconsin licensed CPA. Jeff has also been very active in the Boy Scouts of America since 1987, serving as Assistant Scout Master and Troop Treasurer until stepping aside in 2014 to become part of the committee for Troop 79 in Fall Creek, a position he still holds.
Image of Keith Brownlow Keith Brownlow - Missions Director for Healthy Families
Keith has worked with non-profit organizations since 1993 in southern, northern and central Wisconsin. His extensive work with programmatic policies and procedures for Adult Literacy, Skills Enhancement, Legal Assistance for Victims, Head Start and Early Head Start Child Care Partnerships offer a comprehensive knowledge base. Keith has a BS in Early Childhood Education (Birth to Age 12) through the University of Wisconsin-Oshkosh. He has a Masters of Education-Professional Development (MEPD) from the University of Wisconsin-Eau Claire, and an AA Degree-Accounting through Mid-State Technical College-Wisconsin Rapids. Keith has further training and certifications in Family Development-University of Iowa, the Nurturing Parent, Fatherhood Involvement, CLASS observation, and CDA Professional Development Specialist (Council for Professional Recognition). Keith is a member of the WHSA (Wisconsin Head Start Association) and Tax Preparers of America. He is currently working on sustainability for programs in northern Wisconsin with an emphasis in Early Childhood Education.
Image of George Voldberg George Voldberg - Director of Housing/Weatherization
George is a graduate of Wisconsin Indianhead Technical College. In his ten-year career with Indianhead Community Action Agency he has seen all aspects of the Weatherization ranging from being an Installer I, II, Final Inspector, Weatherization Coordinator and currently Housing and Weatherization Director. Other duties include Procurement Manager, Fresh Start Director, Maintenance Supervisor and Home Rehab Supervisor.
George is on the Habitat for Humanity Board of Directors, Weatherizer's of Wisconsin Committee and Quality Assurance Committee. He has held positions with the Village of Ingram as Treasurer and Village President. George has worked with the public for almost thirty years in the auto repair and parts sales industries. He was a small business owner in the auto repair business for over ten years. He has resided in the Village of Ingram for the last 18 years. He is very involved in the local community doing lawn and yard work for several elderly neighbors. George hosts the annual Ingram Days Community Car Show every August which brings in many participants and community funding.
Image of Toni McCutcheon Toni McCutcheon - Health Services Administrator
With a Bachelor's Degree in Business Management from Concordia University of Wisconsin, Toni has over 20 years' experience in management. She first started working for a government contractor regularly traveling to government installations providing equipment to service contracts. Her experience in Home Health began while working for the Ozaukee County Public Health Department, expanding on that experience with community outreach as well as budgeting and grants within the county structure. Not only did she work for the Public Health Department, she also served on Ozaukee County's Hazardous Material s Response Team as a level B responder. Prior to coming to the Indianhead Community Action Agency Inc. in August of 2016 she worked in the private industry sector.
Image of Ken Pearson Ken Pearson - Director of Business Development
Ken Pearson has a strong passion to see small business owners achieve success through strategic goal setting. He developed this passion at a young age where he learned a lot about small business ownership trials and tribulations from his father who was a self-employed logger in the great Wisconsin Northwood's.
Ken has been involved with small business and economic development since 2013. During this time he has helped more than 60 businesses start up, expand or grow through his ability to help business owners and entrepreneurs map out a road to success though mission focused business planning, marketing strategy and strategic visioning.
Ken earned his bachelor's degree from UW-Superior and a masters of public administration degree from Texas A&M University. He brings a vast working knowledge of strategy and development for private and nonprofit organizations. Ken has held a variety of positions including a volunteer and corporate recruiter, human resources representative, nonprofit board member, and a media advertising and sales representative.
Image of Georgette Bembenek Georgette Bembenek - Director of Human Resources
Georgette Bembenek is the Human Resource Director, Affirmative Action Officer, HIPAA Compliance Officer and Safety Director for Indianhead Community Action Agency. Georgette has over 34 years of experience and expertise. Her attention to detail has helped the organization by saving money on worker's compensation claims, better pricing on business insurance and benefits.
Her commitment to service, safety and professionalism made the Transit drug/alcohol testing program one of the best run in the WISDOT family. She is well respected and held in high regard by our insurance companies and agents.
She is a member of SHRM – Society for Human Resource Management, The Wisconsin Statewide Worker's Compensation Board, past president for 2 years on the Ladysmith Safety and Wellness Council and present Vice-President of the council for the past 2 years.
She is a strong advocate for the Agency and the employees to help fulfill our vision and mission.
Image of Jeff Stoneberg Jeff Stoneberg - Director of Community Services
Jeff Stoneberg has been with the Community Services Department of Indianhead Community Action Agency for the past four years. In those four years he has held several different job titles. He has said his current position as Community Services Director has been the most rewarding. In this position he oversees the operation of ICAA's 6 Food Pantries and 4 Non-Profit Thrift Stores, as well as the SSVF (Supportive Services for Veteran Families) Grant. He also manages the day to day operations of ICAA's Rusk County Connections Store. He is Chair of the Rusk County Continuum of Care for the Homeless (COC) and the Chair of the Emergency Food and Shelter Board (EFSP). He is a Greater Ladysmith Area Chamber of Commerce Board member, as well as a Rusk County Light House Homeless Shelter Board member. He has recently become a member of the Wisconsin Coalition Against Homelessness. Jeff was born and raised in Ladysmith, WI. He attended Wisconsin Indianhead Technical College for Business Administration. In 2015 Jeff received a Non-Profit Management Certificate from University of Wisconsin -Eau Claire.
In his free time Jeff enjoys spending time with his wife and 3 sons, biking, hiking and camping in the beautiful Wisconsin north woods.
Image of Nancy Kraft Nancy Kraft, Ph.D., M.S., B.S., Director of Research and Program Development
Nancy brings 37 years of experience to her role as the Director of Program & Resource Development at Indianhead, where she has been involved in developing programs, seeking funding sources, and writing proposals to secure funding to support programming for the agency. As part of the fund development process, she has developed innovative programs and research-based approaches to addressing the needs for low-income children, families, individuals, seniors, and veterans. Prior to her current position, Dr. Kraft has been an educator, teaching graduate level education in the Department of Teaching & Leadership at the University of Kansas. While in Kansas, she directed the federally funded Kansas Parent Information Resource Center that included securing a $4 million grant, establishing a network of ten state-wide partners to coordinate the project, and conducting numerous regional, state, and national presentations focused on implementing parent involvement requirements under the Elementary & Secondary Education Act. As a senior research associate and national education consultant with RMC Research, Inc. in Denver for six years, she provided education policy technical assistance to state department of education personnel, worked with Native American schools in the southwestern U.S., and directed several national level projects, including integrating service-learning into federal compensatory education programs and directing pilot demonstration sites in ten states. She authored 20 peer-reviewed research articles in books, journals, and co-authored a book on service-learning and has conducted more than 60 regional, state, and national conference presentations, including 13 research papers at the American Education Research Association annual conferences.
Image of Jim Wheeler Jim Wheeler, B.S., M.S., Ed.S. ,Ph.D., Support Director: Research & Evaluation
Jim's life experiences and academic preparation over the past 40 years provides him with excellent credentials and qualifications for his job duties at ICAA. Jim's career path has included five years of Vietnam era service with the U.S. Marines where he was commissioned an officer and earned his Navy Pilot wings. Subsequent to his military services Jim worked as a certified school psychologist in Iowa and Nebraska and then as a supervisor of school psychologists and other related service personnel and then as a school administration in Kansas. Jim completed the last 20 years of his career as the CEO of a regional education Service Center serving multiple school districts in Eastern Kansas. Jim's education includes a Bachelor of Science (Biology), a Master of Science Degree in School Psychology, an Educational Specialist Degree in School Administration and a Doctor of Philosophy Degree (Ph.D.) in educational psychology and special education. Jim has authored numerous Federal and State level grant projects and has served many different roles including research director, project director and project evaluator on projects totaling in excess of $30,000,000. Jim has published numerous articles, chapters in books and journals on topics related to his field. His doctoral coursework included an emphasis on project evaluation, qualitative research and statistical analysis.
Jim's work in education was at a time when there was an increasing emphasis on school improvement and the need for developing analytic frameworks for increasing student performance. Throughout is career, Jim has made significant contributions toward the development and implementation of quality management and technology supported decision support systems for teachers and administrators. Jim is now able to utilize his knowledge, experience and skills to provide research and evaluation feedback increasingly required by grant and project funders.
Image of Bob Carter Bob Carter - Director of Information Technology
Bob is responsible for the development and implementation of information technology strategies, project management, security and day-to-day IT infrastructure management over the six county base of ICAA. He came to ICAA from an internet security and services organization where he was the Chief Operations Officer.
Bob's journey into the digital age actually began as an electronics technician where in 1982 he had access to one of the first "clone" pcs from NEC. As electronics servicing began to change from component troubleshooting to board replacement his study of computers began in earnest. He wrote his first database application in 1983; a sales and service database for the electronics shop where he worked. In 1994 he purchased his first personal computer and proceeded to "push the envelope" of the machine which often resulted in a need to understand how to repair the device. In 1997 he became the IT Manager of a production facility in Shell Lake, WI where he was asked to write a timekeeping application and take on the duties of Master Scheduler of production. He also wrote an inventory application to assist increasing efficiencies in the production process.
Computing is not Bob's only interest. Woodworking is a passion he uses to keep himself grounded. Gardening helps to keep his feet firmly on the earth. Ecology in its various disciplines challenges his understanding of the natural world. Community service has been a part of Bob's life since his discharge from the Army in 1972. He was also involved with the Civil Rights and non-violent movements of the early seventies.
When Bob lost his spouse to cancer in 2009 he chose to leave employment in the private sector and carry on the tradition of service he witnessed in his wife and came to ICAA where his goal was to "serve those who served others in need."

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Indianhead Community Action Agency
"Serving Northwest Wisconsin since 1966"

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