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Supportive Services for Veteran Families

Services Offered

ICAA's Supportive Services for Veteran Families program offers case management for US veterans, including housing counseling and housing search assistance, referrals to veteran services, referrals to mainstream services, and financial counseling; and temporary financial assistance related to housing.


Veterans (those with history of active service and who have anything other than a dishonorable discharge) AND who are low income (less than 50% AMI) AND who are homeless or imminently homeless (per HUD definition).


In the last grant year, 65 veteran households with 119 total individuals total were served in the 10-county SSVF service area. The counties served by ICAA SSVF include Ashland, Bayfield, Burnett, Clark, Douglas, Price, Rusk, Sawyer, Taylor, and Washburn.


US Department of Veteran Affairs

Staff Employed

1 full time, 4 part-time

Community Partners

County Veteran Service Officers, VA Medical Centers, WI Department of Veteran Affairs, WI Concentrated Employment offices, Experience Works, Northwest WI Community Services Agency, WI Balance of State Continuum of Care, Salvation Army, Catholic Charities, homeless shelters, DV shelters, County Health and Human Services Agencies, and faith-based groups in various communities.

Success Story

"James" was a 33-year old Army veteran who was staying in a homeless shelter after a job loss in another area. He was referred to our program from the shelter and met with the SSVF case manager. He went MIA shortly after that, when he was asked to leave the shelter due to non-compliance with the rules. When he reappeared a few weeks later, the shelter agreed to give him another chance upon recommendation from SSVF. He found full-time employment to re-start his life in his new hometown, and SSVF provided a bus pass so he could get to work. He asked for, and received help from SSVF to connect with the VA Clinic Mental Health Center for treatment. SSVF then helped him locate an apartment and helped pay his rent for several months. He purchased his own car a few months later, a major milestone! He was in the SSVF program for about seven months. At his exit interview, he told his case manager that although he struggles at times to pay bills (due to seasonal layoffs), he feels confident that he will be fine in the long run. He was encouraged to contact SSVF if he had any housing issues in the future.

Veterans Survey Infographic

Homeless Veterans Service by County 2016-17(1st qtr)

SSVR Pie Chart Image

2016 - 2017

County Number of SSVF Veterans
Ashland 3
Bayfield 1
Burnett 13
Douglas 18
Price 7
Rusk 3
Sawyer 7
Washburn 10

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Indianhead Community Action Agency
"Serving Northwest Wisconsin since 1966"

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